On January 28, 2022, bureau of the sources of energy is held first quarter the press conference on the net, release 2021 but second birth the sources of energy and superintendency hot line of net moving circumstance, 12398 energy is complained inform against processing circumstance, introductory colliery intelligence changes construction to concern a situation, answer reporter query. Among them, the news briefing points out, up to by 2021, our country but second birth the sources of energy generates electricity outfit machine achieves 1.063 billion kilowatt, occupy always generate electricity 44.8% of installed capacity. Among them, machine of outfit of water and electricity 391 million kilowatt (among them pump water harbour can 36 million kilowatt) , 328 million kilowatt, Guang Fufa report installs machine of wind report outfit machine is 306 million kilowatt, unripe material generates electricity outfit machine 37.98 million kilowatt, occupy respectively always generate electricity of installed capacity 16.5% , 13.8% , 12.9% with 1.6% . And, 2021, wind report is added newly and the net is installed machine 47.57 million kilowatt, it is 935 ” of “ with put into production of the coming year the more than 2nd, among them onshore wind report increases outfit chance newly report of 30.67 million kilowatt, maritime wind increases outfit chance newly 16.9 million kilowatt. Add outfit machine to distributing anew look, middle east ministry and southern region are occupied than about 61% , area of 3 north ” occupies “ 39% , wind report develops layout to be optimized further. To the end of 2021, machine of outfit of wind report accumulative total 328 million kilowatt, among them accumulative total of report of 302 million kilowatt, maritime wind installs machine of outfit of accumulative total of onshore wind report machine 26.39 million kilowatt. 2021 but second birth the sources of energy develops to go up again 　 of new chance to extricateoneself from an awkward position one, but 　 of 　 of state of affairs of development of whole of second birth the sources of energy 2021, bureau of the sources of energy is carried out seriously fulfil thought of civilization of Xi Jinping zoology and “ new strategy of security of energy of ” of a 4 revolution, collaboration, carbon of the anchorage Da Feng that decide carbon counteracts goal assignment, strengthen an industry to carry a design on the head, accelerate advance the major project construction such as base of bend over of large wind light produced by electricity, the people's livelihood of focusing the sources of energy is ensured, increase clean electric power to supply with all one's strength, drive hard but high quality of second birth the sources of energy jumps litre of development, realized “ 945 ” are good a bureau. But dimensions of machine of outfit of second birth the sources of energy breaks through 1 billion kilowatt, machine of outfit of wind report, Guang Fufa report all breaks through 300 million kilowatt, machine of outfit of maritime wind report is jumped house. 2021, our country but second birth the sources of energy increases outfit chance newly 134 million kilowatt, occupy add newly generate electricity 76.1% of outfit machine. Among them, water and electricity adds report of 23.49 million kilowatt, wind newly to add 47.57 million kilowatt, smooth hot season newly to generate electricity to add 54.88 million kilowatt, raw material newly to generate electricity to add 8.08 million kilowatt newly, occupy respectively increase outfit chance newly 13.3% , 27% , 31.1% with 4.6% . Up to by 2021, our country but second birth the sources of energy generates electricity outfit machine achieves 1.063 billion kilowatt, occupy always generate electricity 44.8% of installed capacity. Among them, machine of outfit of water and electricity 391 million kilowatt (among them pump water harbour can 36 million kilowatt) , 328 million kilowatt, Guang Fufa report installs machine of wind report outfit machine is 306 million kilowatt, unripe material generates electricity outfit machine 37.98 million kilowatt, occupy respectively always generate electricity of installed capacity 16.5% , 13.8% , 12.9% with 1.6% . But electricenergy production of second birth energy grows steadily, 2021, but electricenergy production of second birth energy amounts to 2.48 trillion kilowatt hour, 29.8% what occupy whole society to use n. Among them, water and electricity one thousand three hundred and forty billion one hundred million kilowatt hour, drop compared to the same period 1.1% ; Wind report 652.6 billion kilowatt hour, grow 40.5% compared to the same period; Smooth hot season generates electricity 325.9 billion kilowatt hour, grow 25.1% compared to the same period; Raw material generates electricity 163.7 billion kilowatt hour, grow 23.6% compared to the same period. Report of water and electricity, wind, Guang Fufa report and raw material electricenergy production occupy whole society to use n respectively 16.1% , 7.9% , 3.9% with 2% . But second birth the sources of energy maintains level of high utilization rate continuously. 2021, water of main drainage area can utilization rate is made an appointment with 97.9% , relatively on year the corresponding period increases 1.5 percent, the n that abandon water restricts 17.5 billion kilowatt hour; Wind report is average utilization rate 96.9% , relatively on year the corresponding period increases 0.4 percent; Smooth hot season generates electricity average utilization rate 98% , relatively go up year of the corresponding period is primary keep balance. 2, construction of water and electricity and 　 of moving circumstance 　 2021, add water and electricity newly and net capacity 23.49 million kilowatt, since be 935 ” of “ year put into production is much, up to by December 2021, installed capacity of water and electricity makes an appointment with 391 million kilowatt (among them pump water harbour can 36 million kilowatt) . Project of great water and electricity makes progress. Up to by December 2021, hydroelectric station of white crane beach already had 8 unit go into operation to generate electricity, two bayou hydroelectric station 5 unit go into operation generates electricity. 2021, electricenergy production of water and electricity one thousand three hundred and forty billion one hundred million kilowatt hour, drop compared to the same period 1.1% . 2021, water and electricity uses hour of number on average to be 3622 hours, drop 203 hours compared to the same period. 2021, water of main drainage area can utilization rate is made an appointment with 97.9% , increase 1.5 percent compared to the same period; The n that abandon water restricts 17.5 billion kilowatt hour, relatively the corresponding period reduced 14.9 billion kilowatt hour last year. 3, wind telegram construction and 　 of moving circumstance 　 2021, wind report is added newly and the net is installed machine 47.57 million kilowatt, it is 935 ” of “ with put into production of the coming year the more than 2nd, among them onshore wind report increases outfit chance newly report of 30.67 million kilowatt, maritime wind increases outfit chance newly 16.9 million kilowatt. Add outfit machine to distributing anew look, middle east ministry and southern region are occupied than about 61% , area of 3 north ” occupies “ 39% , wind report develops layout to be optimized further. To the end of 2021, machine of outfit of wind report accumulative total 328 million kilowatt, among them accumulative total of report of 302 million kilowatt, maritime wind installs machine of outfit of accumulative total of onshore wind report machine 26.39 million kilowatt. 2021, wind electricity electricenergy production 652.6 billion kilowatt hour, grow 40.5% compared to the same period; Use hour of number 2246 hours, in using Xiaoshi to count higher province area, fujian 2836 hour, Meng Xi 2626 hour, Yunnan 2618 hours. 2021, wind report is average utilization rate 96.9% , promote 0.4 percent compared to the same period; Especially Hunan, Gansu Province and Xinjiang, wind report utilization rate promotes significantly compared to the same period, utilization rate of Hunan wind report 99% , utilization rate of report of Gansu Province wind 95.9% , utilization rate of Xinjiang wind report 92.7% , promote respectively compared to the same period 4.5, 2.3, 3 percent. 4, construction of Guang Fufa telegram and 　 of moving circumstance 　 2021, guang Fuxin increases outfit chance 54.88 million kilowatt, since be calendar year year put into production is much, among them, power station of smooth hot season is 25.6 million kilowatt, distributed smooth hot season 29.28 million kilowatt. To the end of 2021, machine of outfit of accumulative total of Guang Fufa report 306 million kilowatt. Add outfit plane position to look anew, outfit machine occupies higher area to be China north, Hua Donghe China in area, occupy respectively increase outfit chance newly 39% , 19% with 15% . 2021, electricenergy production of smooth hot season 325.9 billion kilowatt hour, grow 25.1% compared to the same period; Use hour of number 1163 hours, increase 3 hours compared to the same period; Use Xiaoshi to count higher area to be northeast area 1471 hours, china north area 1229 hours, among them the province with high utilization rate is inside cheat 1558 hour, Jilin 1536 hours with Sichuan 1529 hours. 2021, utilization rate of Guang Fufa report 98% , with on year keep balance basically. The level of pay of disappear of bend over of flashes of light preceding an earthquake such as Xinjiang, Tibet promotes significantly, utilization rate of smooth hot season promotes respectively compared to the same period 2.8 with 5.6 percent. 5, raw material generates electricity to build and run circumstance 　 　 2021, raw material generates electricity to increase outfit chance newly 8.08 million kilowatt, machine of accumulative total outfit amounts to 37.98 million kilowatt, raw material electricenergy production 163.7 billion kilowatt hour. Before accumulative total holds machine rank 5 province is Shandong, Guangdong, Zhejiang, Jiangsu and Anhui, mix for 3.956 million kilowatt, 3.766 million kilowatt, 2.917 million kilowatt, 2.88 million kilowatt respectively 2.391 million kilowatt; Before adding outfit machine newly to rank 5 province is Heibei, Henan, Heilongjiang, Shandong and Zhejiang, mix for 918 thousand kilowatt, 787 thousand kilowatt, 723 thousand kilowatt, 611 thousand kilowatt respectively 581 thousand kilowatt; Year before electricenergy production is ranked 6 province is Guangdong, Shandong, Zhejiang, Jiangsu, Anhui and Heilongjiang, mix for 20.66 billion kilowatt hour, 18.02 billion kilowatt hour, 14.38 billion kilowatt hour, 13.39 billion kilowatt hour, 11.74 billion kilowatt hour respectively 7.97 billion kilowatt hour. To protect the legitimate rights and interests of the investor of the sources of energy, operator, person that use, uphold energy market order, 2021, bureau of the sources of energy insists to think development concept of the center, base oneself upon superintends duty, demand of clingy the people's livelihood, active and expedite the sources of energy is superintended complain inform against channel, accept seriously, processing is complained inform against item, developed 12398 the sources of energy effectively to superintend a hot line (the following abbreviation 12398 hot lines) action of passageway of the people's livelihood. One, 　 of fundamental condition 　 2021, 12398 the sources of energy superintend bureau of the sources of energy hot line (the following abbreviation 12398 hot lines) receive significant information in all 130735 (include complain, inform against, seek advice and other appeal to beg a category) , increase compared to the same period 19.15% . By appeal to beg property classification, complain 6919, 5.29% what possess effect information; Inform against 587, 0.45% what possess effect information; Seek advice from 109867, 84.04% what possess effect information; Praise, appeal, the other side such as the proposal 13362, 10.22% what possess effect information. By report channel is classified, 12398 phones 125012, 12398 Internet terminal 2220, fax 2, email 1582, leave a message 1919. 2, in the significant information that 　 of classified circumstance 　 received 2021:Power industry discharges v/arc be on the throne, significant information amount is 98144, 75.07% what take all and significant news. The content that masses pays close attention to basically is in centrally safety of breakdown power cut, power supply, charge of electricity is metric and capture wait for a respect. Platoon of industry of oil natural gas is in the 2nd, significant information amount is 13323, 10.19% what take all and significant news. The content that masses pays close attention to basically is centered in the dweller to light air equipment malfunction, dweller to light the respect such as the outfit that enrage a newspaper. New energy resources and but platoon of industry of second birth energy is in the 3rd, significant information amount is 7191, 5.50% what take all and significant news. The content that masses pays close attention to basically is centered in the dweller distributed Guang Fufa electric project and the respect such as settle accounts of net, charge of electricity. Other and significant information is aggregate 12077, 9.24% what take all and significant news. The main concentration that involves coal trade among them is be expert at the respect such as information of project of trade policy, colliery. 3, distributinging circumstance 　 is saved each (municipality, municipality directly under the Central Government) according to sort of reception significant information amount, platoon of Heibei, Henan, Shandong, Shaanxi, Jiangsu, Guangdong, Liaoning, Sichuan, Shanxi, Hubei is advanced 10; Complain according to what receive inform against quantitative sort, platoon of Shaanxi, Sichuan, Heilongjiang, Inner Mongolia, Heibei, Shandong, Liaoning, Henan, Jiangsu, Hubei is advanced 10; According to do a knot to belong to complain solidly inform against quantitative sort, platoon of Shaanxi, Sichuan, Heilongjiang, Liaoning, Henan, Jilin, Hunan, Yunnan, Hubei, Guangxi is advanced 10; Complain according to 1 million average per capita inform against quantitative sort, platoon of Shaanxi, Inner Mongolia, Heilongjiang, Tianjin, Jilin, Liaoning, Ningxia, Tibet, Qinghai, Gansu Province is advanced 10. 4, 　 of main problem 　 complained the problem that informs against report to basically be centered in power industry 2021, it is new energy resources is mixed next but industry of second birth energy. Power industry is complained inform against an amount to be 7258, occupy complain entirely 96.70% what inform against an amount. Main problem of report has: It is inadequacy of existence of service of partial area power supply. Establishment of some area power supply are old old, net wearing is more fragile, radius of existence power supply means of line of long, power supply is small wait for a problem, issue of frequent power failure, low voltage is relatively outstanding, cannot satisfy masses to increase demand with report; Enterprise of partial area power supply is below the soup such as rainstorm, typhoon, blizzard circumstance of breakdown power cut is sent more, capacity of lash-up rush to repair is insufficient, cycle of the rehabilitate after power cut is longer; The power cut plan that enterprise of partial area power supply makes is unreasonable, stop be restricted electric announcement does not reach the designated position, affected masses to use phone normally; Behavior of service of working personnel of business of individual power supply serves consciousness non-standardly, actively not strong, newspaper of breakdown of existence processing user repairs enlarge of not seasonable, course of study to sign up for outfit overtime to be restricted, collection of charge of electricity non-standard, ammeter is metric the problem such as the mistake. 2 it is enterprise of partial area power supply the platoon checks processing safe hidden trouble does not reach the designated position. Check of daily make one's rounds, care and maintenance is less than facilities of power of company of partial power supply, prevent outside force to destroy conduct propaganda not to reach the designated position, presence power line is old circuitry of old, built on stilts hangs down to fall or span facilities of damaged of covering layer of facilities of dweller building, power, power installs the position unreasonable, pole tilts, did not install safe label and caution card to wait for safe hidden trouble. 3 it is company of partial power engineering is dealt with bear outfit (long, try) false data is provided when licence, risk with certificate of card of electrician of other company staff, title. 4 it is “ of presence of business of individual power supply 3 appoint ” , illegal power supply to wait break the law violate compasses act, order of disturbed power market, the legitimate rights and interests that damaged other market main body. New energy resources and but industry of second birth energy is complained inform against an amount to be 246, occupy complain entirely 3.28% what inform against an amount, main problem of report is enterprise of partial power supply undertakes settle accounts of charge of electricity of distributed smooth hot season, pay for sb and expect to be repaid later allowance of project of Guang Fufa cable is not seasonable. Other industry is complained inform against an amount to be 2, occupy complain entirely 0.02% what inform against an amount. 5, processing result 　 is complained in 7506 when received 2021 in informing against information, the basis concerns legal laws and regulations to set, bureau of the sources of energy undertook 7347 times when agency superintends duty limits to belonging to accepting, occupy complain 97.88% what inform against a quantity; Other did not belong to what the sources of energy superintends duty limits to already undertook turning in time doing according to concerned regulation. In the meantime, choose a model every months to complain inform against item specific processing circumstance undertook announcing in the bulletin. Complain in the light of what masses mirrors inform against item, bureau of the sources of energy laws and regulations of firm basis concerned law and file regulation undertook agency handle: It is to pass administration punishment, superintend talk about, instruct rectify and reform wait for means, the irregularity that corrected concerned enterprise violates compasses act, safeguarded the legitimate rights and interests of party; 2 be supervise and urge through coordinating, accelerate the settlement of the problem such as service of electric energy quality, power supply, eliminated safe hidden danger, ensured masses to produce the life normally; 3 it is to adopt explanatory specification, clear the air, make party eliminated misunderstanding. 2022, bureau of the sources of energy will insist to think development concept of the center, what treat good masses report in time is of all kinds with can appeal to beg, especially area of area of in short supply of energy of high attention, main safeguard, risk of epidemic situation high school and produce masses of natural disaster area with can appeal to beg, cogent play “ of 12398 hot lines knows popular wishes of public feelings, examine, Shu civilian the action of passageway of the people's livelihood of ” of care of tired, solution civilian. Colliery intelligence changes construction to accelerate advance 　 　 since 2020, bureau of the sources of energy strengthens design carrying a layer on the head and policy support, develop innovation jointly appoint, department of industry and ministry of Ministry of Education, science and technology, informatization ministry, Ministry of finance, lash-up government, mine installs inspect bureau print and distribute " the directive opinion that changes development about accelerating colliery intelligence " , built colliery intelligence to change development to coordinate a mechanism, it is a target for ability with raising coal to protect, with setting an example the project is grasper, the edge pushs the work by the side of sound system, colliery intelligence changes construction to be rolled out in the round. (one) perfect code policy standard system. Turn intelligence development to be written " coal law " edit 945 ” coal develops draft and “ program, came on stage " intelligence changes demonstrative colliery construction to run temporary measure " and " colliery intelligence changes expert library to run temporary measure " , released " colliery intelligence changes construction guide (2021 edition) " and " intelligence changes demonstrative colliery to check and accept administrative measure (try out) " , changed construction to offer code for colliery intelligence policy basis. Build colliery intelligence to change standard system and frame, already drove issue standard of standard, occupation standard, organization 12, project approving occupation standard 7, group level is close 100. (2) lead colliery intelligence in order to set an example to change construction. The organization chose colliery of 71 office demonstrative construction, always produce can close 600 million tons / year, the plan invests 15.7 billion yuan or so, predict by 2023 before achievable construction. According to preliminary count, nearly 400 collieries are beginning intelligence to change construction, total investment dimensions exceeds 100 billion yuan, already finished about 47 billion yuan, build intelligence to change excavate working face 687, “ little person is perambulatory, working face of coal mining of intelligence of unmanned operation ” marchs toward normalization application, decrease a person to add the result that how lifts effect to be shown increasingly, going winter today spring coal safety increase production is added main effect was produced in offerring. (3) support application of technical equipment research and development energetically. In May 2021, mine of combination of bureau of the sources of energy installs inspect bureau print and distribute " encourage the announcement that begins colliery intelligence to turn technical equipment research and development and application about support " since, get the society just is answered actively each, achievement of application of research and development of equipment of a batch of advanced and applicable technologies is ceaseless be born. Large section digs equipment of driving of entire section of alley of anchorage system, cliff, big obliquitous mine to use aegis compose machine to wait for successful below the well application quickly, outdoor colliery mine uses a truck nobody drive organizing into groups moves successfully, investment of a variety of spot of system of equipment of new-style and fast driving are used, large ore deposit uses device effect of application of energy-saving drive technology is distinct, mine grand cheats an operating system to release, platform of big data of ” of cloud of “ coal wisdom builds application, application of research and development of colliery robot group is started, intelligence of hard thin coal-bed changes put together to collect whole set technology and application of equipment success research and development, these technical equipment changed construction to offer core to prop up for colliery intelligence. (4) build colliery intelligence to convert expert warehouse. Fulfil “ to put a canal to take ” to reform spirit to carry out, fair justice begins colliery intelligence to change construction, bureau of the sources of energy combines mine to install inspect bureau, the key faces coal to produce equipment of aircraft of enterprise, coal to create a company, the unit such as association of industry of place of courtyard of coal scientific research, institution of higher learing, coal, began colliery intelligence to change an expert to collect the job. Run way according to expert library, consider the factor such as experience of industry influence, professional setting, spot integratedly, preferred choose 172 experts to bring into expert library, change construction to provide intellective support for colliery intelligence. (5) the collaboration that cross a boundary is strengthened ceaselessly. Established colliery intelligence to change intelligence of equipment of aircraft of technical innovation alliance, coal to change industrial alliance. China established laboratory of intelligent mine innovation respectively for group of family of company and Shanxi province, coal, developed ” of operating system of “ mine Hong Meng jointly with energy group, establish colliery army group to support service intelligence to change. Shandong energy group released a mine to rely on 5G with Gao Ke only network system, new yuan the colliery built a 5G colliery. Mining industry university (Beijing) opened technically change a colliery to build relevant undergraduate course major with intelligence, change education professional for colliery intelligence. (6) hold jointly advance meeting. Since colliery intelligence changes construction work to begin, get leader of party the State Council takes seriously highly, in September 2020, bureau of lash-up government department, the sources of energy, mine installs inspect bureau to hold colliery intelligence to change construction site to advance jointly meeting, the State Council is attended about the leader and make important speech, emphasized colliery intelligence changing the important meaning of construction, put forward to make clear requirement and effort direction. In September 2021, bureau of the sources of energy held colliery intelligence to change construction work to advance meeting, zhang Jianhua of secretary of leading Party group, director attends the meeting and speak, the key arranges disposition to accelerating colliery intelligence to change construction to make, branch of director of unconscious energy of advance short for Shaanxi Province and masterpiece of demonstrative construction colliery typical experience communication. Through the exploration that comes two years and practice, be answered extensively what colliery intelligence changes construction to get coal company, broad worker and support eagerly, it is the practice application of innovation of science and technology in coal industry be born, also be to fulfil " economy of 945 ” data grows “ program " specific action. Coal industry fluctuation more and more realise, colliery intelligence changes construction to representing coal advanced productivity develops way, it is the industry is marched toward more the only way that high quality develops. Next, bureau of the sources of energy will continue to develop intelligence of 8 branches colliery to change development to coordinate mechanism action, solid the construction that has made demonstrative coal mine, build platform of innovation of science and technology, perfect policy and standard system, do good conduct propaganda to popularize the job, hard the colliery intelligence that compose builds intelligent perception, intelligence to be carried out decision-makingly, automatically changes a system, for energy field “ ” of new capital construction is advanced steadily provide solid basis. Answer question problem 　 one, since smooth last year in September hot season rectifies a county to advance pilot list to announce, entire county is pilot develop a case how. In addition, to door consumed bend over or the problem that profit of enroach on common people produces in rectifying a county to push the work, what job arrangement does bureau of the sources of energy have to this? Distributed smooth hot season develops entire county housetop since pilot job is started, development of distributed smooth hot season is quickened apparently, bend over of new 2021 add lustre to generates electricity in outfit machine, distributed Guang Fuxin adds 29.28 million kilowatt, occupy bend over of all new add lustre to to generate electricity about 55% of outfit machine, the history centers type power station more than last. Machine of outfit of accumulative total of distributed smooth hot season breaks through 100 million kilowatt, take all light about volt generates electricity and net 1/3 of installed capacity. According to not complete count, entire 2021 county advances housetop distributed smooth hot season is pilot prefectural accumulative total puts on record capacity 46.23 million kilowatt; Basically distributing to be mixed in Shandong, Henan Zhejiang; Accumulative total and net capacity 17.78 million kilowatt, basically distributing to be mixed in Shandong, Zhejiang Guangdong. From the point of the project development main body that appear in the newspaper, the mode of cooperative investment development that ends state-owend enterprise of look forward to, place, civilian look forward to establishs a company is occupied than exceeding 60% . Entire county housetop is distributed develop pilot job to choose much side wide, immediate impact common people is personal interest, investment development main body is complex, superintendency difficulty is great. Good to do this innovation sex that involves an innumberable families directly works, bureau of the sources of energy will perfect policy measure ceaselessly from the following respects, the standard pushs the work in order. It is to build perfect and negative case to grow effect to deal with mechanism, be in charge of planning as a whole according to the level, local level is in charge of checking the principle that deal with, strengthen synergic condominium. To the case of interest of enroach on common people, will discover one case, investigate one case, report one case, cogent and normative an environment of market of development of consumed bend over. 2 it is perfect and relevant policy, regulations and standard, weave guiding guideline file, popularize relevant knowledge to the user, answer actively doubt dispels doubts. 3 it is directive light bend over guild weaves " door demonstrative text of contract of installation of sale of product of consumed bend over " and " door contract of construction of development of consumed bend over sets an example text " , entrust smooth hot season guild asks for local the sources of energy to be in charge of branch, relevant association and social community opinion, cogent maintain masses interest. 4 it is to strengthen information is monitored and announce, fixed statistic is pilot working progress circumstance, the problem exists in analysing pilot job to advance, measure of seasonable thrash out. 2, last year second half of the year the line on 12398 hot lines date of small letter public, App, move since a few months excuse me how, what plan to still have next? In August 2021, the line on bureau of the sources of energy ran date of public of small letter of 12398 hot lines, App, widened further complain inform against channel, produced better social beneficial result, presented a few marked characteristics: Look from the amount, through 12398 hot lines date of small letter public, App undertakes the amount that inform against and scale rise stage by stage complaining, some month are complained inform against occupy than been achieve 10% , in and relevant number still is in promoting continuously; Look from use main body, date of public of small letter of 12398 hot lines, App more get young reception, the scale that young uses date of small letter public, App is 71% ; Will look from processing efficiency, the character states understanding more essence of life is accurate, data of uploading picture, video is directer, because dialectal, speech is stated,avoided not clear the communication difficult problem that cause, complain inform against processing efficiency to rise significantly, at the same time masses can consult at any time complain inform against processing phase, the know the inside story that assured masses effectively counterpoises. Next, we will reinforce 12398 hot lines further each construction, especially the soft hardware of the Internet method such as date of small letter public, App is devoted, exert oneself promotes a hot line systematic stability and security, ensure macrocosm of hot line full-time is effective and expedite; The conduct propaganda that increases date of public of small to 12398 hot lines letter and App further popularizes strength, guide social community actively to use Internet method extensively, participate in the sources of energy to superintend the job; Simplify further working flow, improve work efficiency, timely response masses is of all kinds appeal to beg, use beside solve masses report effectively can problem, deliver good party to be in the “ feelings ” of energy field. 3, current colliery intelligence changes construction to already became industry heat, social all circles is answered attention, actively highly, does excuse me colliery intelligence change construction does development of high quality of industry of coal of this labour oppose have He Yiyi? Colliery intelligence changes the core technology that is development of coal industry high quality to prop up, how to carry transition of low carbon of effect, stimulative the sources of energy to have important sense to realizing a colliery to decrease a person to add. It is colliery intelligence changes construction to be able to realize a colliery to produce intrinsic safety. Accelerate colliery intelligence to change construction, decrease person, intelligence to change nobody through mechanization substitution, automation, can reduce above of half of staff of tall danger station, the condition still can form well come off work well to make unmanned coal mining, little person be worth the setting that defend, avoid a collier to face calamity accident risk directly, reduce personnel to be operated by accident, eliminate safe production hidden danger considerably, come true thereby from go up at all serious especially big accident produces keep within limits. 2 it is colliery intelligence changes construction to be able to promote coal safety to ensure a level. Coal is the sources of energy of our country main body, in energy security the bear in safeguard is worn “ approachs cabin stone ” and important task of “ stabilizer ” . Accelerate colliery intelligence to change construction, promotion colliery is flexible productivity, can release productivity neatly according to situation of market supply and demand, enhance supply quality and supply flexibility. From in recent years coal is protected look for the circumstance, the large and advanced coal mine that implement mechanization, automation and already developed intelligence to change construction produced backbone effect, it is the main force that stable coal supplies. 3 it is colliery intelligence changes construction to be able to be aided push transition of low carbon of the sources of energy. In large-scale low cost store can have not below the breakthrough, case that takes system of more new-style than what rise gradually power to accelerate compose to build with new energy resources, still require coal report and peak of coal play attune and action of safeguard of reveal all the details. Accelerate colliery intelligence to change construction, can improve quality of colliery green safe production, form partial productivity reserve, such already can better the balance that assures gross of energy supply and demand, still can come in water and electricity water hemiplegia, new energy resources exerts oneself below wave motion and the situation that not certain factor affects, make up for breach in time, for green of the sources of energy low carbon transition is offerred strong prop up.